Get answers to our most popular questions:
USPS domestic takes 1 to 7 days.
USPS international takes 1 to 4 weeks.
UPS domestic takes 1 to 4 days.
UPS international takes 1 to 7 days.
Let us know which items are broken or missing by filing a ticket here.
No, our devices are Bluetooth devices which means they are always on and always advertising. There is no ON/OFF button on the device to disconnect the battery. The button is NOT used to turn ON the device.
You can remove the battery of the MMC or MTR to turn it OFF. There is also a way to put the devices to sleep using the MetaBase App and our APIs.
The average prototype takes 4 to 12 weeks to engineer depending on design complexity.
Lead times for manufacturing are 6 to 18 weeks.
Certification takes 4 weeks.
We highly encourage you to create your initial prototypes on the MetaSensor platform.
Many companies have created products using our sensors that are available on the market today and thousands more companies have raised funding using our platform.
With our free Apps, APIs, and flexible boards, you will be able to create prototypes, POCs, and MVPs in half the time.
We work with mutual NDAs and strict confidentiality clauses in our contract to protect you, your product, and your company.
We always work with trustworthy and ethical partners. You can read more about our terms on our TOS page.
We do not provide IE (industrial) or ME (mechanical) services. We work with proven partners and experts (local to us). You are also welcome to find this expertise yourself and we will work closely with your chosen ME/IE company to create your dream product.
For low quantity runs (1-50) we do our own manufacturing in San Francisco, CA using our rapid prototyping services.
For large orders, we work with trusted contract manufacturing partners in the USA, Korea, and China to deliver quality products at competitive prices.
We are proud to produce ‘MADE IN THE USA’ products for many of our customers. We will always work to accommodate your needs using our network of CMs.
Yes, we have the capability to be OEM, turnkey, or a component of your supply chain; we are highly flexible. You can learn more here.
We rapidly and economically customize our platforms to your exact specs. You can learn more on our services page.
Yes. Learn more about our services here.
We take your idea from prototype, to product, to mass manufacturing. We help you every step of the way with hardware and software development, DFM and more. Learn more here.
You should be able to write a simple Hello World app for your device and have an understanding of object oriented programming. We recommend taking some programming classes or getting help from a software programmer if you run into any issues.
You can always use our free Apps if you are not a coder.
Yes; we support Windows, Linux and more. Please check out our developer page: https://mbientlab.com/developers.
The MetaWear firmware is proprietary code that is not available to the public. We do not support firmware development.
Datasheets and schematics are available on the Documentation page.
BOM and CAD drawings are NOT provided.
It will take about 3 minutes to download 1MB of log entries.
It will take about 25 minutes to download 8MB of log entries.
Depending on the model and OS, up to 6 devices can be connected simultaneous but the actual number depends on the device manufacturer.
For stability, we recommended only connecting up to 3 boards.
If you need to connect more devices, please check out the Metahub.
The average MetaSensors lasts 1.5 weeks on a single battery charge.
Depending on your use case, the battery can last between 2 hours and 4 weeks.
For the MMR, you can attach a bigger LiPo battery or battery pack to extend the battery life.
The MTR comes with a large coin cell battery that can last up to 8 months.
It will take about 2 hours to fully charge the battery.
You can achieve a quick charge of the MMR battery, up to 80%, in just 20 minutes.
Yes, the (Windows, iOS, Android) MetaBase apps exports data in CSV format.
If you use our APIs and MetaCloud, you can also export data in CSV format.
The Bluetooth LE radio can handle data throughput of up to 100Hz.
For example, you can stream 1 sensor at 100Hz, however you must decrease the sample rate when sampling multiple sensors i.e. sampling 2 sensors at 50Hz each.
Yes, we have an I2C bus, SPI bus, and up to 8 GPIO pins on some of the MetaSensor boards. You can use those IOs to connect 3V compliant peripherals such as a heart rate sensor, a UV sensor, a wind sensor, and more.
Yes, our gyroscope comes with a step counter.
You can use the MetaBase to put your MetaSensor to sleep.
There is also an API call to put the board into sleep (low power, slow advertising Bluetooth) mode.
No, the MetaSensor is Bluetooth Low Energy compliant only.
Bluetooth 2.0 (Classic) and Bluetooth 2.4+ will not work.
Your system must be Bluetooth 4.0 or newer to work.
No, the MetaSensor does not have the circuity or firmware drivers required to support high powered external screens such as LCD, LED, OLED, or E-Ink screens.
You can attached LEDs and LED strips to the board.
We recommend using a smartphone screen as the visual for your application.
Yes but you need to find a 3V compliant module that can be added to your MetaSensor using I2C or SPI and you will need to use a bigger LiPo battery.
We recommend using the GPS of the master device (i/e such as your Smartphone GPS) if possible.
Yes, that is one of the main use cases of our MetaSensor. There is also a pedometer mode on any device with the BMI160 sensor.
On the MetaTracker, there is 4MB of memory for roughly 100K of sensor log entries.
On the MetaMotionR and MetaMotionC there is 8MB of memory for over 250K sensor log entries.
We have a calculator in our tutorials to determine how many sensor data entries you can store.
No, the MetaSensor is a slave device (i/e peripheral server); it is NOT a master device.
The MetaSensors only advertise as beacons or send raw sensor data to a master device such as a tablet, computer, or phone.
MetaSensors cannot sense or connect to other sensor devices.
Yes, it can advertise as a beacon (i.e. iBeacon, Eddystone) but with limitations.
The MetaSensors connect to tablets, smartphones, and computers using Bluetooth Low Energy. They work with any Bluetooth Smart devices.
It works with Android, iOS, macOS, tvOS, Windows and Linux. Your target platform requires a Bluetooth 4.0 radio and an operating system that supports Bluetooth LE.
MetaSensors have been connected to Edison boards, RaspberryPis, refurbished iPods, Windows PCs, and much more!
Yes but you must be running Windows 10.
Microsoft does not support BLE4.0 on Windows 8 or earlier.
No, MetaSensors are only Bluetooth Low Energy (Bluetooth 4.0) compliant.
We do not support Bluetooth Classic, LoWan, Wifi, LAN, NFC or any other protocol.
Yes but only for the MMR. The MMR can be powered by USB so all you need is an AC to USB adapter.
Download the official MetaBase App from the app store, connect to your board, and press the Update Firmware button.
Make sure you are using the latest app release and that your board is charged (or has a fresh battery).
Our tutorials include videos to help you through an update.
Update the firmware. Please check out our tutorials for more information.
The board is always on when attached to a power source. Make sure the battery is inserted properly and the battery is fully charged. You can also power the board using the USB cable if available.
No. The LED will not turn on when the board is first powered on. Try to use a Bluetooth scanner to see if the board is ON.
It is possible that your device and OS are not Bluetooth 4.0 compliant or that the MetaSensor is not ON.
Check out the troubleshooting tips.
The board will automatically return to normal after a minute. Be patient and try to scan after 60 seconds.
There is a known issue with iOS that caches the MetaSensor information (it will display the device as being in MetaBoot mode although it is not). Try to use a different iPhone or an Android device instead.
If it is permanently stuck in MetaBoot, update the firmware using the MetaBase App.
Insert the battery positive (+) side facing out.
Please see the getting started guide for more information.
First, check your tracking number (tracking information is sent to you via email – check your spam folder) and then proceed to call UPS or USPS regarding the location of your shipment.
Second, let us know that your package is lost so we can file an insurance claim and replace your order by filing a ticket here.
We do not accept returns unless your item is DOA and you are still covered under our 30 day warranty.
Please file a ticket.
We accept PayPal, debit, and credit card via the Stripe and PayPal portals.
We accept POs and our payment terms are ‘PAY UPON RECEIPT’ for all customers.
All orders are pre-paid. If you have questions, send us an email.
Yes, some of our boards come with internal memory where you can store sensor data and retrieve it later (using Bluetooth).
We recommend using the MetaBase app to log sensor data in the MetaSensor internal memory.
Our memory calculator will calculate how many sensor data entries you can store in your MetaSensor memory.
Yes you can stream sensor data to any Bluetooth Smart device.
For example you can command the board to send accelerometer data to your iPhone6 smartphone at a rate of 50Hz.
We provide App API level programming which allows tablets and smartphones to send commands to the boards.
We don’t support firmware level programing but you are welcome to use Nordic tools to program the board at your own risk.
We ship anywhere in the world via the United States Postal Service (USPS) and United Parcel Service (UPS).
We recommend that international shipments be handled by UPS. We use the 2-3 day UPS service which is extremely fast and comes with free reliable tracking.
USPS shipments are NOT tracked outside of the US.