FAQ

Get answers to the most popular questions.

The average prototype takes 4 to 8 weeks depending on design complexity.

The average product takes 2 to 4 months for DFM and production ready-ness.

Lead times for manufacturing and tooling take 6 to 12 weeks.

Certification takes 4 weeks.

We highly encourage you to create your initial prototypes on the MetaSensor platform. Many companies have created products using our sensors that are available on the market today. Many MbientLab customers have raised large funding rounds or crowdfunded successfully using our Sensor platform.

Arduino and Raspberry Pi are great platforms for hobbyists, but turning a prototype based on either into a production product requires a completely new architecture and redesign.

We work with mutual NDAs and strict confidentiality clauses in all of our contract to protect you. We always work with trustworthy and ethical partners. You can read more about our terms on our TOS page.

Not typically, we can provide these services through our proven 3rd party partners or make recommendations to match your needs.

For low quantity runs we do our own manufacturing in San Francisco, CA using our rapid prototyping services.

For large orders, we work with trusted contract manufacturing partners in California and in Asia to deliver high quality products at competitive prices.

We are proud to produce ‘MADE IN THE USA’ products for many of our customers.

Yes. Learn more here.

We rapidly and economically customize our platforms to your exact specs.

Yes. Learn more here.

We take your idea from prototype, to product, to mass manufacturing. We help you every step of the way with hardware and software development, DFM and more. Learn more here.

You should be able to write a simple Hello World app for your device and have an understanding of object oriented programming. We recommend taking some programming classes or getting help from a software programmer if you run into any issues.

Yes please check out developer page: https://mbientlab.com/developers.

The MetaWear firmware is proprietary code that is not available to the public.

Datasheets are available on the Developer page.

Partial schematics are provided in the product specification datasheets.

Full schematics and BOM are NOT provided.

It will take about 3 minutes to download 1MB of log entries.

It will take about 25 minutes to download 8MB of log entries.

Depending on the model and OS, up to 6 devices can be connected simultaneous but the actual number depends on the device manufacturer.

For stability, we recommended only connecting to 2 or 3 boards max.

Please note that most phones will not support more than 3 Sensor connections at once.

The average MetaSensors lasts 1.5 weeks on a single battery charge.

Depending on your use case, the battery can last between 2 hours and 6 months.

For R series boards, you can attach a bigger LiPo battery to extend the battery life. The MetaTracker boards comes with a large coin cell battery that can last up to 8 months.

It will take about 2 hours.

Use the MetaBase app. Learn more on our getting started page.

MatLab and Labview do not allow third party library support for Bluetooth devices so you can only import data to these tools.

Use the MetaWear or MetaBase apps to record data in CSV format and follow these instructions to import the CSV file into Matlab or Labview.

Yes, the (Windows, iOS, Android) MetaWear app exports data in CSV format.

The Bluetooth LE radio can handle data throughput of up to 100Hz.

For example, you can stream 1 sensor at 100Hz, however you must decrease the sample rate when sampling multiple sensors i.e. sampling 2 sensors at 50Hz each.

Yes, the firmware reads raw data from the sensors.

Yes, we have an I2C bus, SPI bus, and up to 8 GPIO pins on some of the MetaSensor boards that you can use to connect 3V compliant peripherals such as a heart rate sensor, UV sensors, and much more.

Yes, check out the Fitness Tracker project (Android, iOS) for the app and source code.

The board will automatically sleep if there is no activity.

No, the MetaSensor is Bluetooth Low Energy compliant only.

Bluetooth 2.0 (Classic) and Bluetooth 2.4+ will not work.

Your system must be Bluetooth 4.0 or newer to work.

No, the MetaSensor does not have the circuity or firmware drivers required to support high powered external screens such as LCD, LED, OLED, or E-Ink screens.

You can attached LEDs and LED strips to the board.

We recommend using a smartphone screen as the visual for your application.

Yes but you need to find a 3V compliant module that can be added to your MetaSensor using I2C or SPI and you will need to use a bigger LiPo battery.

We recommend using the GPS of the master device (i/e such as your Smartphone GPS).

Yes, we have a fitness tracker app for both Android and iOS. There is also a pedometer mode on any device with the BMI160 sensor.

This depends on the MetaSensor type. You can store approximately 5KB of data (~10K log entries) on the C, CPRO, R, RG, RPRO, ENV, and DETECT sensors.

On the MetaTracker, there is 2MB of memory for roughly 100K of sensor log entries.

On the MetaMotion R and MetaMotion C there is 8MB of memory for over 250K sensor log entries.

No, the MetaSensor is a slave device (i/e peripheral server); it is NOT a master device.

The MetaSensors only advertise as beacons or send raw sensor data to a master device such as a tablet, computer, or phone. MetaSensors cannot sense or connect to other sensor devices.

Yes, it can advertise as a beacon i.e. iBeacon, Eddystone, etc.

The MetaSensors connect to tablets, smartphones, and computers using Bluetooth Low Energy.

It works with Android, iOS, macOS, tvOS, Windows and more! Your target platform requires a Bluetooth 4.0 radio and an operating system that supports Bluetooth LE.

MetaSensors have been connected to Edison boards, RaspberryPis, refurbished iPods, Windows PCs, and much much more!

Yes but you must be running Windows 8.1 or Windows 10. Microsoft does not support BLE4.0 on Windows 7 or earlier.

No, MetaSensors are only Bluetooth Low Energy (Bluetooth 4.0) compliant.

Yes. The R series boards can be powered by USB so all you need is an AC to USB adapter.

Please follow the steps at: https://mbientlab.com/troubleshooting.

Download the official MetaWear App from the app store, connect to your board, and press the Update Firmware button. Make sure you are using the latest app release and that your board is charged.

Update the firmware and try again.

The board is always on when attached to a power source. Make sure the battery is inserted properly and the battery is fully charged. You can also power the board using the USB cable if available.

Yes but only through a Bluetooth scan. The LED will not turn on when the board is first powered on.

It’s possible your device and OS are not Bluetooth 4.0 compliant amongst other reasons. Check out the troubleshooting tips on our MetaWear Basics video.

The board will automatically return to normal after a minute. If it is stuck in MetaBoot, update the firmware with the MetaWear app with an iOS device.

Insert the battery positive (+) side facing out.

We do not accept exchanges since MetaSensor boards are electronic components. All sales are final.

First, check your tracking number and then proceed to call UPS or USPS regarding the location of your shipment.

We have insurance on all orders so please contact us if your order is lost or damaged upon arrival.

Yes, discounts are automatically applied on our store for quantities up to 100. If you want to order quantity 100 or more, please email us for a custom quote.

We do not accept returns unless your item is DOA and you are still covered under our 30 day warranty. Please email us if you fit the return criteria.

We accept paypal, debit, and credit card via the Stripe and PayPal portals.

We accept POs and wire/bank transfers with NET 15 payment terms for qualified customers on orders over $1,000.00, please email us for details.

Yes, some of our boards come with internal memory where you can store sensor data and retrieve it later.

You must check the sensor page to determine if the sensor you picked has logging memory, for example 2MB FLASH. You can set your board to log accelerometer data at 25Hz for 1 hour and retrieve it via your smartphone when the hour is up.

We recommend using the MetaBase app or our APIs to develop your own logging app.

Yes you can stream sensor data to any Bluetooth Smart device. For example you can command the board to send accelerometer data to your iPhone6 smartphone at a rate of 50Hz.

We provide App API level programming which allows tablets and smartphones to send commands to the boards.

We don’t support firmware level programing but you are welcome to use Nordic tools to program the board at your own risk.

We ship anywhere in the world via the United States Postal Service (USPS) and United Parcel Service (UPS). We recommend that international shipments be handled by UPS. We use the 2-3 day UPS service which is extremely fast and comes with free reliable tracking.

No you don’t have to write a single line of code, we provide several apps on the Windows, Google Play, and Apple store to help get you started.