FAQ2018-10-12T23:55:13+00:00

FAQ

Get answers to our most popular questions:

Categories:

How long does it take to ship my order?2019-09-20T16:22:17+00:00

USPS domestic takes 1 to 7 days.

USPS international takes 1 to 4 weeks.

UPS domestic takes 1 to 4 days.

UPS international takes 1 to 7 days.

Help my order has a missing or broken item! What do I do?2019-09-20T16:11:56+00:00

Let us know which items are broken or missing by filing a ticket here.

Can I turn off the MetaSensor board?2019-09-19T21:14:21+00:00

No, our devices are Bluetooth devices which means they are always on and always advertising. There is no ON/OFF button on the device to disconnect the battery. The button is NOT used to turn ON the device.

You can remove the battery of the MMC or MTR to turn it OFF. There is also a way to put the devices to sleep using the MetaBase App and our APIs.

How long does it take to develop a prototype and go to production?2019-09-19T21:15:52+00:00

The average prototype takes 4 to 12 weeks to engineer depending on design complexity.

Lead times for manufacturing are 6 to 18 weeks.

Certification takes 4 weeks.

Do I save time creating my initial prototypes using Arduino or MetaSensors?2019-09-19T21:24:21+00:00

We highly encourage you to create your initial prototypes on the MetaSensor platform.

Many companies have created products using our sensors that are available on the market today and thousands more companies have raised funding using our platform.

With our free Apps, APIs, and flexible boards, you will be able to create prototypes, POCs, and MVPs in half the time.

What about IP protection?2019-09-19T21:26:51+00:00

We work with mutual NDAs and strict confidentiality clauses in our contract to protect you, your product, and your company.

We always work with trustworthy and ethical partners. You can read more about our terms on our TOS page.

Do you provide industrial design or mechanical engineering services?2019-09-19T21:29:20+00:00

We do not provide IE (industrial) or ME (mechanical) services. We work with proven partners and experts (local to us). You are also welcome to find this expertise yourself and we will work closely with your chosen ME/IE company to create your dream product.

Do you have your own manufacturing?2019-09-19T21:30:47+00:00

For low quantity runs (1-50) we do our own manufacturing in San Francisco, CA using our rapid prototyping services.

For large orders, we work with trusted contract manufacturing partners in the USA, Korea, and China to deliver quality products at competitive prices.

We are proud to produce ‘MADE IN THE USA’ products for many of our customers. We will always work to accommodate your needs using our network of CMs.

Can you take care of production, manufacturing, and supply a complete product?2019-09-19T21:32:27+00:00

Yes, we have the capability to be OEM, turnkey, or a component of your supply chain; we are highly flexible. You can learn more here.

Can I customize your boards?2019-09-19T21:33:59+00:00

We rapidly and economically customize our platforms to your exact specs. You can learn more on our services page.

Can you develop turnkey and custom products?2019-09-19T21:34:40+00:00

Yes. Learn more about our services here.

What services do you offer?2017-01-22T17:55:38+00:00

We take your idea from prototype, to product, to mass manufacturing. We help you every step of the way with hardware and software development, DFM and more. Learn more here.

How much software experience do I need?2019-09-19T22:53:57+00:00

You should be able to write a simple Hello World app for your device and have an understanding of object oriented programming. We recommend taking some programming classes or getting help from a software programmer if you run into any issues.

You can always use our free Apps if you are not a coder.

Do you support other platforms besides Android and iOS?2019-09-19T22:54:40+00:00

Yes; we support Windows, Linux and more. Please check out our developer page: https://mbientlab.com/developers.

Where can I find the firmware source code?2019-09-19T22:55:12+00:00

The MetaWear firmware is proprietary code that is not available to the public. We do not support firmware development.

Where can I find the datasheets, schematics and BOM?2019-09-19T22:56:54+00:00

Datasheets and schematics are available on the Documentation page.

BOM and CAD drawings are NOT provided.

How long will it take to download data from the MetaSensor board?2017-10-02T08:37:04+00:00

It will take about 3 minutes to download 1MB of log entries.

It will take about 25 minutes to download 8MB of log entries.

How many sensors can I connect to my phone?2019-09-19T22:58:41+00:00

Depending on the model and OS, up to 6 devices can be connected simultaneous but the actual number depends on the device manufacturer.

For stability, we recommended only connecting up to 3 boards.

If you need to connect more devices, please check out the Metahub.

How long does the battery last?2019-09-19T22:59:43+00:00

The average MetaSensors lasts 1.5 weeks on a single battery charge.

Depending on your use case, the battery can last between 2 hours and 4 weeks.

For the MMR, you can attach a bigger LiPo battery or battery pack to extend the battery life.

The MTR comes with a large coin cell battery that can last up to 8 months.

How long does it take to fully charge the battery?2019-09-19T23:00:49+00:00

It will take about 2 hours to fully charge the battery.

You can achieve a quick charge of the MMR battery, up to 80%, in just 20 minutes.

How can I record from multiple sensors?2019-09-19T23:02:43+00:00

Use the MetaBase app to record data from up to 3 sensors simultaneously (some restrictions apply).

Use the MetaHub or our APIs to collect data from more sensors simultaneously.

Learn more on our getting started page.

How can I send sensor data to MatLab or Labview?2019-09-19T23:03:27+00:00

MatLab and Labview do not allow third party library support for Bluetooth devices so you can only import data to these tools.

Use the MetaBase app to record data in CSV format and follow these instructions to import the CSV file into Matlab or Labview.

Is it possible to export sensor data as a CSV file?2019-09-19T23:11:06+00:00

Yes, the (Windows, iOS, Android) MetaBase apps exports data in CSV format.

If you use our APIs and MetaCloud, you can also export data in CSV format.

How fast can I stream data from my MetaSensor?2017-01-22T17:36:18+00:00

The Bluetooth LE radio can handle data throughput of up to 100Hz.

For example, you can stream 1 sensor at 100Hz, however you must decrease the sample rate when sampling multiple sensors i.e. sampling 2 sensors at 50Hz each.

Can additional sensors be attached to the board?2019-09-19T23:32:34+00:00

Yes, we have an I2C bus, SPI bus, and up to 8 GPIO pins on some of the MetaSensor boards. You can use those IOs to connect 3V compliant peripherals such as a heart rate sensor, a UV sensor, a wind sensor, and more.

Does my MetaSensor include a step counter?2019-09-20T02:00:03+00:00

Yes, our gyroscope comes with a step counter.

Can I put the MetaSensor board to sleep?2019-09-20T02:01:35+00:00

You can use the MetaBase to put your MetaSensor to sleep.

There is also an API call to put the board into sleep (low power, slow advertising Bluetooth) mode.

Can I communicate with my MetaSensor using Classic Bluetooth?2017-06-18T02:12:50+00:00

No, the MetaSensor is Bluetooth Low Energy compliant only.

Bluetooth 2.0 (Classic) and Bluetooth 2.4+ will not work.

Your system must be Bluetooth 4.0 or newer to work.

Can I attach a screen to the MetaSensor?2017-06-18T02:20:39+00:00

No, the MetaSensor does not have the circuity or firmware drivers required to support high powered external screens such as LCD, LED, OLED, or E-Ink screens.

You can attached LEDs and LED strips to the board.

We recommend using a smartphone screen as the visual for your application.

Can I attach GPS to the board?2019-09-20T02:11:58+00:00

Yes but you need to find a 3V compliant module that can be added to your MetaSensor using I2C or SPI and you will need to use a bigger LiPo battery.

We recommend using the GPS of the master device (i/e such as your Smartphone GPS) if possible.

Can the MetaSensor be used as an activity tracker?2019-09-20T02:12:58+00:00

Yes, that is one of the main use cases of our MetaSensor. There is also a pedometer mode on any device with the BMI160 sensor.

How much data can be stored on the devices?2019-09-20T02:16:29+00:00

On the MetaTracker, there is 4MB of memory for roughly 100K of sensor log entries.

On the MetaMotionR and MetaMotionC there is 8MB of memory for over 250K sensor log entries.

We have a calculator in our tutorials to determine how many sensor data entries you can store.

Can the MetaSensor interact with other sensors or sense other beacons?2019-09-20T02:18:33+00:00

No, the MetaSensor is a slave device (i/e peripheral server); it is NOT a master device.

The MetaSensors only advertise as beacons or send raw sensor data to a master device such as a tablet, computer, or phone.

MetaSensors cannot sense or connect to other sensor devices.

Can the MetaSensor function as a beacon?2019-09-20T02:25:24+00:00

Yes, it can advertise as a beacon (i.e. iBeacon, Eddystone) but with limitations.

What does the MetaSensor board connect to and how?2019-09-20T02:26:45+00:00

The MetaSensors connect to tablets, smartphones, and computers using Bluetooth Low Energy. They work with any Bluetooth Smart devices.

It works with Android, iOS, macOS, tvOS, Windows and Linux. Your target platform requires a Bluetooth 4.0 radio and an operating system that supports Bluetooth LE.

MetaSensors have been connected to Edison boards, RaspberryPis, refurbished iPods, Windows PCs, and much more!

Can I connect MetaSensor to a PC?2019-09-20T02:29:15+00:00

Yes but you must be running Windows 10.

Microsoft does not support BLE4.0 on Windows 8 or earlier.

Does your hardware work with WiFi or LoWan?2019-09-20T02:32:06+00:00

No, MetaSensors are only Bluetooth Low Energy (Bluetooth 4.0) compliant.

We do not support Bluetooth Classic, LoWan, Wifi, LAN, NFC or any other protocol.

Does the MetaSensor work with AC power?2019-09-20T02:35:25+00:00

Yes but only for the MMR. The MMR can be powered by USB so all you need is an AC to USB adapter.

Help, I can’t connect to my board!2019-09-20T15:57:38+00:00

Please follow the steps at: https://mbientlab.com/troubleshooting.

You can also check our tutorials, forum, or file a ticket.

How do I update the firmware?2019-09-20T15:58:55+00:00

Download the official MetaBase App from the app store, connect to your board, and press the Update Firmware button.

Make sure you are using the latest app release and that your board is charged (or has a fresh battery).

Our tutorials include videos to help you through an update.

What should I do if my battery reads 0%?2019-09-20T15:59:46+00:00

Update the firmware. Please check out our tutorials for more information.

How do I power on the board?2017-01-22T17:01:33+00:00

The board is always on when attached to a power source. Make sure the battery is inserted properly and the battery is fully charged. You can also power the board using the USB cable if available.

Are there any indicators that the board is powered on?2019-09-20T16:01:49+00:00

No. The LED will not turn on when the board is first powered on. Try to use a Bluetooth scanner to see if the board is ON.

Why can’t I connect to the board with my mobile device?2019-09-20T16:03:26+00:00

It is possible that your device and OS are not Bluetooth 4.0 compliant or that the MetaSensor is not ON.

Check out the troubleshooting tips.

How do I get my board out of MetaBoot mode?2019-09-20T16:05:12+00:00

The board will automatically return to normal after a minute. Be patient and try to scan after 60 seconds.

There is a known issue with iOS that caches the MetaSensor information (it will display the device as being in MetaBoot mode although it is not). Try to use a different iPhone or an Android device instead.

If it is permanently stuck in MetaBoot, update the firmware using the MetaBase App.

How do I orient the coin cell battery?2019-09-20T16:06:25+00:00

Insert the battery positive (+) side facing out.

Please see the getting started guide for more information.

Can I exchange my sensor for a different one?2019-09-20T16:08:43+00:00

We do not accept exchanges since MetaSensor boards are electronic components. All sales are final.

MetaSensors are under warranty and you can learn more here and here.

Help my order is lost! What do I do?2019-09-20T16:10:12+00:00

First, check your tracking number (tracking information is sent to you via email – check your spam folder) and then proceed to call UPS or USPS regarding the location of your shipment.

Second, let us know that your package is lost so we can file an insurance claim and replace your order by filing a ticket here.

Are there discounts for MetaSensors and volume orders?2019-09-20T16:13:15+00:00

Yes, discounts are automatically applied on our store for quantities up to 100. Please see our pricing page to learn more.

If you want to order quantity 100 or more, please email us for a custom quote.

What is the return process?2019-09-20T16:14:14+00:00

We do not accept returns unless your item is DOA and you are still covered under our 30 day warranty.

Please file a ticket.

What forms of payment do you accept?2019-09-20T16:15:49+00:00

We accept PayPal, debit, and credit card via the Stripe and PayPal portals.

We accept POs and our payment terms are ‘PAY UPON RECEIPT’ for all customers.

All orders are pre-paid. If you have questions, send us an email.

Can I log sensor data in the board memory and download it later?2019-09-20T16:19:00+00:00

Yes, some of our boards come with internal memory where you can store sensor data and retrieve it later (using Bluetooth).

We recommend using the MetaBase app to log sensor data in the MetaSensor internal memory.

Our memory calculator will calculate how many sensor data entries you can store in your MetaSensor memory.

Can I stream sensor data from the board?2019-09-20T16:19:40+00:00

Yes you can stream sensor data to any Bluetooth Smart device.

For example you can command the board to send accelerometer data to your iPhone6 smartphone at a rate of 50Hz.

How do I program the boards?2019-09-20T16:20:24+00:00

We provide App API level programming which allows tablets and smartphones to send commands to the boards.

We don’t support firmware level programing but you are welcome to use Nordic tools to program the board at your own risk.

Where do you ship?2019-09-20T16:21:08+00:00

We ship anywhere in the world via the United States Postal Service (USPS) and United Parcel Service (UPS).

We recommend that international shipments be handled by UPS. We use the 2-3 day UPS service which is extremely fast and comes with free reliable tracking.

USPS shipments are NOT tracked outside of the US.

Do I have to write an app to use the board?2017-01-22T16:29:08+00:00

No you don’t have to write a single line of code, we provide several apps on the Windows, Google Play, and Apple store to help get you started.