RMA Request Form

Complete the form below in order to request a return authorization for products purchased from MbientLab.
Once submitted, we will contact you to advise if your request has been authorized.​

Returns are normally accepted when completed within 30 days of the ship date. Customer may be responsible for freight charges.
Any ESD sensitive product returned that has not been handled properly will not be eligible for RMA request.

Boards returned without an RMA # will NOT be accepted.

Smartphone App used to test your MetaSensor: METABASEMETAWEAR

Did you delete the App and download the latest version? YESNO

Is your Smartphone Bluetooth 4.0 (Low Energy) compliant and turned on? YESNO

Have you tried with a different Smartphone? YESNO

Did you reset your MetaSensor by pushing the button while inserting the battery or plugging-in the USB cable? YESNO

Are you able to connect your Smartphone to you MetaSensor? YESNO

Are you able to update the firmware on the MetaSensor? YESNO

Is there any visible damage to the MetaSensor? YESNO

I have followed all of the steps on the troubleshooting page YESNO