SUPPORT

Read the support overview to determine what fits your needs.

HELP WITH YOUR PURCHASE

Please direct all general questions about our products and pricing to our contact form.

RFQs, POs, special requests or paperwork needed for any store merchandise purchase should be directed to us via email or via our contact form.

HELP WITH YOUR ORDER

If you have questions about your order, shipping status, runaway package, returns (RMAs), exchanges, or missing parts, please file a ticket here.

You can check the status of your order in your email (please check your spam and trash folder). We send receipts, invoices, order confirmations and shipment tracking numbers via emails.

TECHNICAL SUPPORT

Technical support is provided in the customer forums for all MbientLab customers by our dedicated team of engineers and staff. We will answer questions quickly (within 1-2 days), additionally a community of experts may also chime in to offer additional tips, tricks and how-tos.

If you have MetaSensor questions please take a moment to review our tutorials and FAQs.

Please keep in mind we answer all questions in the customer support forums, we do not provide one-on-one email or telephone consulting.

If you need development help, please go to our services page.

ENGINEERING + MANUFACTURING SERVICES

You can learn more about our engineering and manufacturing services on our services page.

If you need custom (hardware, firmware, software) development or manufacturing services, please file a ticket to start the quotation process.