Pairing error

Hi everyone!
I'm trying to pair the MetaWear RG but i'm getting the "driver error" all the time. I thought that it could be some compatibility problem with Windows 10 and i tried on Windows XP too but the MetaWear wasn't detected so i couldnt pair with it. Can someone tell me something that might help me get over this problem?

Thanks,
FilipeMarques16

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