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About the connection of Meta tracker and Metabase APP

JHLJHL
in Android

HI, I'm JH Lee and trying to use your products for the research.

But the connection of the sensor and app is not stable.

(two files attahced below represent the main problem of this inquiry)

The sensors were connected well with the app in the first time that I installed the app on my phone.

But several days after from the first connection, the app failed to find the sensors which lying nearby the phone.

Of course, the function of bluetooth was activated and the battery of the sensors were enough.

I tried to connect the sensors with other phone and it was successful.

So I thought it's a matter of the app, not the sensors.


Pleas tell me the way to solve this problem.

I'll wait your kindly answers. Thank you!

Comments

  • EricEric
    • Does the other phone exhibit the same issue?
    • Did you disconnect the devices from the other phone?
    • Have you tried scanning for the devices with other ble apps on the first phone?
  • JHLJHL
    1. Does the other phone exhibit the same issue? Yes
    2. Did you disconnect the devices from the other phone? Yes
    3. Have you tried scanning for the devices with other ble apps on the first phone? No
  • LauraLaura

    Try item #3 and get back to us.
    4. Can you replace the battery? The battery could just be low.
    5. Did you follow the steps at www.mbientlab.com/troubleshooting?

  • JHLJHL

    I tried #3 and it was worked.

    1. Can you replace the battery? The battery could just be low.

      • It is hard right now. I don't have extra battery and other sensors right now.
      • **But ** the other mobile phone could find the sensor with metabase app. So I thought that the battery was not a main problem

    2. Did you follow the steps at www.mbientlab.com/troubleshooting?

      • I did some parts of the guide like reset, completely reinstalling the app, and put all other bluetooth devices out of reach. But those also did not worked.
  • EricEric
    • So the nRF Connect app can find and connect to the board while the metabase app cannot do either?

    • Does using the nRF Connect app fix metabase?

    • What happens if you try to bring up the board diagnostic page?

    • what is your Android device model and OS?
  • JHLJHL
    1. So the nRF Connect app can find and connect to the board while the metabase app cannot do either? Yes
    2. Does using the nRF Connect app fix metabase? No
    3. What happens if you try to bring up the board diagnostic page?
      • The message of connection failed
    4. what is your Android device model and OS?
      • Galaxy S8 and Android 9 - Pie
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