Recognized as bluetooth device, but no connection in app
I used my MetaMotionR with two different phones and now it doesn't connect to any of the two phones anymore. First, it was not recognized by the first phone anymore, so I started a firmware update on the second phone. This got stuck and the device went into MetaBoot Mode. I pushed the firmware.zip through via the nrf connect app. And now it is not recognized by either of the phones. It is still recognized by both the phones as a bluetooth device, but it is not able to connect in the app. I tried to do the soft reset, but I read that this only works when the battery is dead, if I'm correct?
What can I do further?