RMA Request for MMR with Magnetometer which returns invalid data
Sorry if this is not the proper route for this communication. Your CHAT representative, Paul, insisted that I make my requests for assistance here. I recently purchased an MMR. My categorization of the Magnetometer output indicates to me that it does not work properly. I am trying to request a Warranty Replacement using Cross Shipping.
1) Yes, I performed all applicable steps listed on our troubleshooting page.
2) I am unable to access the MMR Diagnostics Results file because I must save it to the Android phone in order to find it and transfer it to another PC. Saving it to the phone does not appear to be an option.
3) Attempting to use your RMA Request web page multiple times only returned "There was an error trying to send your RMA request. Please try again later."
4) Yesterday, I emailed all information required on the RMA Request form to email@example.com. Not hearing back, I asked your CHAT representative, Paul, to assist and verify that my email had reached the RMA department. Paul says he is unable to access the email because it goes to "Sales", or otherwise ensure that it reach the RMA department and I must go thru this Forum route.
If you provide me with an email, I will gladly resend my RMA Request with detailed Problem Description and Testing Procedure and Results plot to you.
If it would be useful to you, please also see my CHAT conversation with Paul with this TimeStamp.
Conversation started on : Friday, March 22, 2019, at 20:07 (GMT+0)
Thank you in advance!