Metabase App: Failed to connect

Hi, I am new to use MMR sensors. I am working on designing an application using two MMR sensors to provide exercise to the patients. My issue is I am not able to connect one of the MMR sensors. When I tried to use the Metabase app to diagnose the problem it failed to connect to the sensor. Can you let us know what I can do? Please look at the video through the link I provided.


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