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Firmware update 1.4.5 error

ThuggsThuggs
edited September 2019 in Firmware

Just received the MetaMotion R and was prompted to updated the firmware using the Android app. Click on "Update Firmware" the program then comes up with an error saying "Firmware update failed (reason = No value for bootloader)"

Ive searched the forums and guides and haven't seen any related material on this issue. Any ideas? I have more issues with this device ill be posting about in the correct sections of the forums.

Comments

  • EricEric
    • what is phone model and os?
    • have you tried to update on other phones?
  • ThuggsThuggs

    The phone is a OnePlus 3T running Android 8.0

    Have not yet been able to use another phone. (I only have one). I will try to use windows to update it soon however.

  • EricEric

    Only Android or iOS devices can update the firmware.

    Also, please provide some more context about this issue. For example,

    • How far does the update progress before this error to appear?
    • Does it always happen at the same place in the update flow?
  • FooTheBarFooTheBar

    I get the same message ("Firmware update failed (reason = No value for bootloader)") when trying to update a MMR vom 1.4.4 on an Android Pixel 3, Android 10.

  • LauraLaura

    Try ios

  • FraSabbaFraSabba

    I get the same message ("Firmware update failed (reason = No value for bootloader)") and the update proccess does not start. Device: Xiaomi Redmi 4 OS: Android 6.0.1

  • LauraLaura

    As per my last message. Use iOS.

  • FraSabbaFraSabba

    I read this suggestion ("Use iOS") a lot of times in this forum. If I don't have a iOS device and I cannot retrieve it, It is a my own problem or there is another good way to upload the firmware on your boards?
    Thank you.

  • bernhardschellingbernhardschelling

    I just bought an mtr tracker.

    @Laura said:
    As per my last message. Use iOS.

    @Laura I'm running the metabase app on a galaxy s9 with all updates.
    I can't use the barometer because it wants 1.4.4.
    I can't update because "reason = No value for bootloader"
    "try ios" is definitely not helpful, - should i go and waste a couple of hundred dollars on an iphone to make a 60$ tracker work?

    @Eric

    @Eric said:
    Only Android or iOS devices can update the firmware.

    good i have android.

    Also, please provide some more context about this issue.

    firmware version 1.2.5,
    model number 4
    hardware 0.2

    • How far does the update progress before this error to appear?

    I click Update firmware, then ok, then the message with the loading screen appears and after a second or so i get the error message and my device is in metaboot mode.

    • Does it always happen at the same place in the update flow?

    yes

  • bernhardschellingbernhardschelling

    @Eric @Laura
    If you need any more context let me know,


  • bernhardschellingbernhardschelling

    if you made it here - check https://mbientlab.com/community/discussion/3775/firmware-update-failed-reason-no-value-for-bootloader#latest

  • LauraLaura
    edited December 2020

    Hi,
    MTR is not supported on firmware 1.4.0, 1.4.5, 1.5.0, 1.5.1.
    You already have the latest firmware installed for MTR.

    Please note we are phasing out the MTR in 2021.

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