Metamotion c not working on android

After using the metamotion c twice, I was facing the following issues with the device:

After using it for the first time, when I tried to connect it to the Metabase app on my android phone, the app could not recognise the device. I tried changing the battery, resetting the board by keeping the power button pushed and inserting the battery which made the device go into boot mode and it still didn't connect to the app. I also uninstalled and reinstalled the app, switched the airplane mode on and off, changed and tried with another phone but nothing works. The device is shown on the bluetooth terminal in my phone but it isn't visible on the app.

The android version I am using is android 10
The firmware for MMC is 1.5.1
Model: 6
Hardware revision string: 0.2


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