We are experience problem with Meta RG board where we are not getting data from accelero/gyro on metawear app. We have to do hard reset and connect again.
Is their any firmware update available to fix this issue.
Issue is sporadic. We are building our own custom app so getting this issue on that app as well as metawear. We are using Android app and Metawear RG board. With metabase, it is not even able to connect. Here are details.
1. Metawear - Able to connect but not getting data from accelero/Gyro. 2. Metabase - Not able to connect. 3. Tried after resetting from hard reset button but still not working. 4. Shot the debug ports (first with last) and then it worked fine with both the apps.
-> We tried it on different devices with different versions of android OS. But it failed on all. -> Yes, MetaBase and Metawear worked fine after shorting the pins. -> We used metawear app downloaded from playstore.
This seems to be an issue with firmware. Now I am getting issue with MetamotionR as well. Acceleremeter and Gyro stops after few seconds. Tried it with Metawear app as well. I have not shortened the pins to test it further. Let me know how we can connect to debug this issue.
We are using our own app and I cannot share the code of that here. Only when we get some issue with Board is when we test it with metabase and metawear. We are using 3 boards and got issue with 2 of these. We have ordered another 5 which we will be testing with our app.
I know the boards work after a hard reset. My question is to see if the MetaBase app works without the same issues from the MetaWear app. If the board is in a bugged state after using the MetaWear app, it won't work with MetaBase so of course it makes sense to check after the hard reset.
You should also configure the connection parameters as outlined in the documentation:
We have not had good Bluetooth experiences with MotoG devices. We have a Galaxy S4 and S4 mini (released around the same time as the G2) and those work fine as well. The best experiences we've had so far is with the newer Nexus devices (5, 6, 9) running Android M.
Hi, Sorry for delayed response. I checked our connection parameters and those were same as given in documentation for data high frequency. We are doing reset and working on the modules as of now.
MetawearRG works fine after reset but MeatMotionR is not working even after soft/hard reset.
With Metawear App - It is able to connect but not getting accelero/gyro data
No luck with this MetamotionR chip. Not able to start accelero or gyro from this chip. I am getting error " Accelerometer module (sensor) is not supported on this board" if i start accelero and similar error for Gyro.
Updated firmware from metawear but still it is not working.
Was the MetaMotionR board working before? If it was, how were you using the board prior to this issue occurring? If not, please contact support directly and follow the steps outlined in the last section of the trouble shooting guide.
I tried all troubleshooting steps but of no help. I currently have firmware version 1.3.4 on board. Is there any other firmware revision I can try on this board.
Just quick recap on the issue. I am getting error "Accelerometer module (sensor) is not supported on this board" on selecting accelerometer from metawear app. Board is MetaMotionR.
What I mean is what were you doing with the board. It sounds like the board was subjected to some shock or vibrations strong enough to knock the IMU loose.
You can contact customer support to inquire about board repairs.
Comments
We are using Android app and Metawear RG board.
With metabase, it is not even able to connect. Here are details.
1. Metawear - Able to connect but not getting data from accelero/Gyro.
2. Metabase - Not able to connect.
3. Tried after resetting from hard reset button but still not working.
4. Shot the debug ports (first with last) and then it worked fine with both the apps.
-> We tried it on different devices with different versions of android OS. But it failed on all.
-> Yes, MetaBase and Metawear worked fine after shorting the pins.
-> We used metawear app downloaded from playstore.
This seems to be an issue with firmware. Now I am getting issue with MetamotionR as well. Acceleremeter and Gyro stops after few seconds. Tried it with Metawear app as well. I have not shortened the pins to test it further. Let me know how we can connect to debug this issue.
Android devices - Samsung (Lollypop - 5.1.1), Moto (Marshmallow)
Your previous post stated MetaBase worked fine, but now you just said MetaBase is not working?
What settings are you configuring the sensors with?
models: MotoG4, Samsung Galaxy G2
//configuring Accelerometer//
Accelerometer.ConfigEditor<?> editor = accelerometer.configure();
editor.odr(100f);
editor.range(16f);
editor.commit();
//configuring Gyrometer//
gyro.configure()
.odr(GyroBmi160.OutputDataRate.ODR_100_HZ)
.range(GyroBmi160.Range.FSR_2000)
.commit();
//starting Accelerometer and gyrometer//
accelerometer.packedAcceleration().start();
accelerometer.start();
gyro.packedAngularVelocity().start();
gyro.start();
MetawearRG works fine after reset but MeatMotionR is not working even after soft/hard reset.
How to update firmware on this board now?
Updated firmware from metawear but still it is not working.
Accelerometer.ConfigEditor<?> editor = accelerometer.configure();
editor.odr(100f);
editor.range(16f);
editor.commit();
//configuring Gyrometer//
gyro.configure()
.odr(GyroBmi160.OutputDataRate.ODR_100_HZ)
.range(GyroBmi160.Range.FSR_2000)
.commit();
//starting Accelerometer and gyrometer//
accelerometer.packedAcceleration().start();
accelerometer.start();
gyro.packedAngularVelocity().start();
gyro.start();