Stuck in MetaBoot MetaMotionR

edited August 12 in Firmware

One of the sensors we have received appears to be stuck in MetaBoot mode.

I tried charging it, checked the battery reached 4.12V
I tried desoldering and soldering it again
I tried the hard reset
I downloaded the Nrf connect and tried the 1.3.6, 1.3.7, 1.4.2 , 1.44 firmware but none worked it always fails with DFU remote failure. I tried it both from android 8.1 and iOS iphone 6
I am attaching the log file from nrf connect

The device version reported is 0.3
and the software 0.3.2

The serial number string is 0200CE
Model number string is 5

MetaBase does not see the device

I would appreciate it if you could help me resolve this issue

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