Hi all! I
I was hoping you could help me with an issue I'm currently having with two of my sensors. Unlike my other sensors, I cannot get these to connect to the Metabase app. They don't come up when searching for new devices. I have tried on both on my android phone as well as my iPad running the latest version of ios12. I initially went through the troubleshooting protocols on Saturday to no avail and tried them again today (Monday). When I opened the casing for one of the sensors it looked like the picture inserted. When I contacted support and showed them the picture, they informed me that this was normal? Although I cannot be sure. I have not opened the casing for any of the other sensors, so I cannot confirm whether the inside of the other sensor that is malfunctioning looks the same.