TROUBLESHOOTING

GENERAL ITEMS

Checklist to make sure your MetaSensor is working:

IS IT SLEEPING?

All MetaSensors are shipped in sleep mode to conserve battery:

KEEP IT CHARGED

It’s important to keep your MetaSensor charged.

REPLACE THE BATTERY

You may need to replace the battery of your MetaSensor.

KEEP IT UPDATED

It’s important to keep your MetaSensor updated:

PERFORM A SOFT RESET

How to reset your device if you cannot connect to it:

PERFORM A HARD RESET

This should be done ONLY when recommended by our team. 

If your device is unresponsive after following the previous steps, you can perform a hard reset:

TROUBLESHOOTING

Additional check to perform if you have issues with your MetaSensor:

Warranty

We offer a 30 day limited warranty.

STILL HAVE AN ISSUE?

Use our community forum and report your issue in detail.

READY FOR NEXT STEPS?

Check out our tutorials to learn how to use our sensors.

NEED MORE SENSORS?

Our store features the latest offerings in our MetaSensor collection.