Troubleshooting

Tips and tricks to debug your MetaSensor.

General Items

  • Make sure Bluetooth is ON. Make sure your smartphone is Bluetooth 4.0 compliant.

  • Use MetaSensor approved Apps ONLY.

  • Download the latest version of the Meta App.

  • Debug one MetaSensor at a time (put ALL other Bluetooth devices away).

  • Use a different Smartphone if your current device does not work. If you use Android, try iOS and vice-versa.

  • The LEDs on the board DO NOT automatically turn on while charging or while connected.

R Series boards are powered by a lithium-ion Rechargeable battery

  • Connect to a power source using a micro-USB cable to charge.

  • Charge your board for at least 30 minutes.

  • The USB port is for power only, it does not transfer data!

  • Board are shipped in sleep mode to conserve power. To wake up your board; quickly push the button on the board.

  • Be Patient. It can take up to 60 seconds for a board to wake up and become connectable again.

C Series boards are powered by a Coin Cell battery

  • Insert the CR2032 or CR2450 battery (+) side up.

  • Use a fresh new battery!

  • Board are shipped in sleep mode to conserve power. To wake up your board; quickly push the button on the board.

  • Be Patient. It can take up to 60 seconds for a board to wake up and become connectable again.

Reset your board if you can’t connect

  • If you cannot connect via the MetaBase App, plug in the micro-USB cable at the same time that you press down the button on the board (release the button only once the cable has been fully inserted).

  • Do the same thing for the C boards, push down the button on the board while inserting the coin battery.

  • This will cause the board to reset for 60 seconds.

  • Wait 1 min and connect to your board using the MetaBase App. See step below.

Use the MetaBase App to debug and troubleshoot

  • Search for “MetaBase” on your App store of choice.

  • Connect to your board using the MetaBase App and go to the Diagnostic screen.

  • Update the firmware and run a diagnostic scan. Email us the results.

Force a hard reset / reboot

  • If your board is completely unresponsive after following all the previous steps, you can hard reset your board by short-ing the power and ground pins on the MetaSensor.

  • Use conductive material such as a wire or tweezers and short any power and ground pins on the board while the board is powered. Please refer to the datasheet.

  • Please note if you damage your board during this process MbientLab WILL NOT replace it under our warranty. This step is for professionals ONLY!

Returns and Exchanges

  • MetaSensors are under warranty for 30 days with free DOA replacement or repair.

  • A DOA board is a board that is “Damaged On Arrival”. This means that the board was broken/damaged/defective before use. A board that worked and suddenly stopped working does NOT classify as DOA. Boards that are physically damaged or abused do NOT qualify as DOA.

  • If you want to submit an RMA request for a DOA part, please fill out this form.

  • BOARDS RETURNED WITHOUT AN RMA # WILL NOT BE ACCEPTED.